Will my phone always ask me to enter my password, or can I save it?

Our app will save your user ID, but for your protection may not save your password. Keeping your user ID and password together is like keeping your debit card and PIN number together; it is not advised. If your phone has fingerprint or facial recognition capabilities, you may set them up to unlock your mobile app for a more convenient option. If you do save both, we recommend setting a security lock on your phone screen.

Are there things that the Mobile App can do that the browser Online Banking portal can’t?

You can use your FSB Mobile App to Mobile Deposit a check or multiple checks at a time up to a daily limit of $5,000.00. If your check total is larger than $5,000, you may call your local branch to speak with a branch manager about a potential limit raise. The manager may approve or deny the raise based on your conversation and may advise you to bring the check(s) into your local branch for further examination to limit risk.

Can I see all of my accounts in the Mobile App?

Currently, all personal accounts except a Credit Card are visible in the Mobile App. Your FSB Credit Card and some mortgages information is displayed in the browser Online Banking portal and can be accessed through its own separate Credit Card portal for increased management functionality.

How long does it take mobile deposits to get into your account?

Mobile deposits can take up to 1-2 business days to appear in your account. A mobile deposit is NOT real time and will NOT immediately appear as collected funds. If there is an urgent need for the deposited funds to be available as soon as possible, a night drop at one of our branches should be utilized on non-business days, as it will be processed first thing the following business day.