Mortgage Online
Q: Customers who have filed for bankruptcy should contact DMI directly for assistance regarding their loans. The intricate circumstances of bankruptcy prohibit Mortgage Online portal access, as each circumstance is unique and requires special handling.
A: DMI Customer Service – Ph: 866-685-2686 / Fax: 847-574-7659, custserve@yourmortgageonline.com
Q: Why is my home loan being serviced by Dovenmuehle Mortgage, Inc. (DMI) instead of by Flanagan State Bank?
A: Flanagan State Bank has contracted with DMI in order to provide you with the most cutting-edge technology available in the industry and to provide you with informative monthly billings statements.
Q: I was able to view my home loan by using my internet banking login, but I am not able to see my account anymore. How can I locate information about my mortgage loan online?
A: You can access your loan information online from the top of our webpages by using the “Mortgage Online” button to the right of the main “Online Banking Login >” button.
Q: What can I do when I log into “Mortgage Online”?
- You can access details about your loan and your payment history.
- You can make a payment.
- You can sign up for automatic payments.
- You can obtain tax, escrow, and insurance information.
- You can view your monthly billing statement and escrow analysis statements.
- You can request a payoff.
- You can sign up for paperless billing.
- You can access educational videos.
- You can chat online with a representative during service hours.
Q: If I would like to mail a check to make a payment, where should I send it?
A: Flanagan State Bank, P.O. Box 0054, Palatine, IL 60055-0054.
Q: Can I still call my local Flanagan State Bank branch and get information about my loan?
A: Yes! Your local Flanagan State Bank staff can view your loan and payment history and can answer your questions.
Q: Can I contact Mortgage Online directly to ask questions about my loan?
A: Yes. You can contact Mortgage Online directly at (866) 685-2686.
Q: Can I still use bill pay to make my loan payments?
A: Yes! Please update the loan number and change the payee address to: Flanagan State Bank, P.O. Box 0054, Palatine, IL 60055-0054.
Q: Can I still make my loan payment at any Flanagan State Bank branch office?
A: Yes! We can collect payments at our offices.
Q: My payment used to come out of my account automatically each month. Why did that stop?
A: Flanagan State Bank has not received your updated Automatic Payment Plan form. You can sign up for ACH payments again by using the “Mortgage Online” button.
